As a member of the Delivery team, the Business Analyst (BA) reviews, analyzes and evaluates business systems and user needs, and documents customer requirements. He/she assists with definition of scope and objectives as well as testing and implementation of enterprise-wide systems across functional areas for customers. The BA will work with the developers to design and document custom solutions. In addition, he/she performs application configuration, testing and evaluation to ensure quality, consistency and customer satisfaction. In addition, the BA may assist the Customer Success team with triaging, tracking and resolving customer issues.
Because this is a customer-facing role, the BA must be able to communicate well with customers of varying technical abilities. An ability to understand customer requirements and translate them into technical reality that is extendable and maintainable is critical.