The Principal Success Manager will act as a Trusted Advisor to our most strategic customers, ultimately responsible for ensuring their success. The Principal Success Manager leverages deep business and industry knowledge to partner with customers to help them accelerate business value from their investment with Fonteva. You will align at the executive level, building and maintaining strong relationships. In this role, you will be responsible for driving customer adoption and value by providing best practices advice, usage/adoption recommendations, risk identification and mitigation in industry context. The end result is increased customer satisfaction, value, retention, and expansion of the Fonteva footprint.